Deskflow

Transforming Employee Experience with Deskflow

Deskflow is an enterprise-grade employee experience platform that leverages state-of-the-art conversational AI technology. Tailored for mid-size organizations, Deskflow revolutionizes the way businesses handle repetitive tasks, enhance productivity, and save valuable time for HR and IT teams.

Key Features:

• Advanced AI Assistant: Meet Alfred, Deskflow's intelligent AI assistant powered by internal knowledge base training and integration with HRIS and ITSM. Alfred handles repetitive tasks up to 10 times faster, improving overall efficiency.
• Human-Like Automated Responses: Responding to over 100K common queries and requests, Alfred ensures lightning-fast response times, reducing waiting periods and driving increased efficiency for agents and employees alike.
• Automated HR and IT Support: Deskflow's Alfred AI automates HR and IT support, empowering the help desk team to focus on more critical tasks. This automation significantly contributes to reducing employee churn by providing effortless communication and quick access to vital information.
• Time-Saving Benefits: Implementing Deskflow yields substantial time savings. Organizations can save up to 90% of the time spent on employee communication, reduce the resolution time for employee issues by 50%, and accelerate employee access to critical information by 90%.
• Smart Ticketing System: Deskflow's Alfred AI auto-creates and assigns tickets, ensuring efficient ticket management. Tickets are automatically routed to the most suitable agent based on their content, maximizing effectiveness.
• Seamless Integrations: Deskflow offers integrations with a wide range of platforms, granting the AI assistant access to the entire knowledge base and the capability to take necessary actions.

Use Cases:

• Employee Onboarding: Deskflow streamlines the onboarding process by providing new hires with instant access to essential company information, policies, and procedures.
• IT Support: With Deskflow's AI-assisted IT support, employees can effortlessly request technical assistance and receive prompt resolutions, ensuring uninterrupted workflow.
• HR Inquiries: Employees can rely on Deskflow to obtain answers to frequently asked HR questions, such as leave policies, employee benefits, and more, without administrative delays.
• Knowledge Management: Deskflow acts as a central repository of knowledge, enabling employees to search and access critical information efficiently and effectively.

Experience the Deskflow advantage: Improve employee experience, boost productivity, and save valuable time for HR and IT teams. Try Deskflow today and witness the transformative power of AI-driven workplace efficiency.