Jochem.ai

Welcome to Jochem.ai: Your Powerful AI Assistant for Customer Care

Jochem.ai is an internal AI assistant specifically designed to handle customer care-related questions. With its advanced self-improving knowledge base, Jochem.ai offers instant answers to customer service agents, saving time and reducing the need for team leads to intervene.

Key Features:

• Self-Improving Knowledge Base: Jochem.ai continuously enhances its performance by learning from human answers, ensuring more accurate responses over time.
• GDPR Compliance: Your data security and privacy are of utmost importance. Jochem.ai ensures full compliance with GDPR regulations.
• Easy Integration: Seamlessly integrate Jochem.ai with existing systems like Teams or Slack, simplifying knowledge retrieval and management.
• Instant Answers for Emails and Chats: Swiftly provide answers to customer emails and chats with just one click, reducing stress on second-line support.
• Efficient Escalation Handling: If Jochem.ai comes across a question it cannot answer, it immediately escalates it to a senior agent for resolution. The AI learns from these escalations for future reference.
• Escalation Log Management: Effectively manage escalation logs for a smooth and organized customer support process.
• Operational Insights: Gain valuable metrics such as time saved and hot topics, offering operational insights to optimize customer care.
• Automatic Knowledge Base Updates: Jochem.ai keeps the knowledge base up to date by automatically updating existing content and suggesting new information.

Use Cases:

• Streamlined Customer Support: Enable your customer service agents to provide instant and accurate answers, reducing response times and improving customer satisfaction.
• Efficient Escalation Handling: Swiftly escalate challenging questions to senior agents for prompt and effective resolutions.
• Operational Insights: Leverage metrics and insights provided by Jochem.ai to optimize your customer care processes and identify areas for improvement.
• GDPR-Compliant AI: Rest assured that your data is protected. Jochem.ai complies with GDPR regulations, giving you peace of mind.

With Jochem.ai, your customer care team gains an invaluable AI assistant that continuously improves, streamlining customer support processes, and providing operational insights. Embrace the power of Jochem.ai to elevate your customer care services and enhance customer satisfaction.

Ready to experience the future of customer care? Try Jochem.ai today!