Gladly Sidekick

Revolutionizing Customer Service with Gladly Sidekick

Gladly Sidekick, the new AI and automation platform from Gladly, is transforming customer service by providing personalized self-service experiences. Working in conjunction with Gladly Hero, their people-centered platform for agent-assisted customer service, Sidekick is at the forefront of AI-powered customer support.

Unlike other AI solutions, Sidekick prioritizes customer engagement and care instead of deflecting inquiries. It understands that AI should be tailored to a brand's unique voice, content, and customer needs to avoid frustrating experiences. By combining a people-centered approach with AI technology, Sidekick aims to build customer loyalty through exceptional service.

Key features of Gladly Sidekick include:

• Generative AI and no-code automation
• Scaled and personalized customer self-service through Self Service Threads
• Ability to handle transactions such as returns or exchanges
• Focus on resolving customer issues, not just responding to them

Gladly Sidekick has already proven its effectiveness in various real-life scenarios. For example:

• Crate & Barrel streamlined routine requests like returns or exchanges, improving operational efficiency
• Bombas empowered customers to self-service basic tasks and questions, reducing the workload on their Customer Happiness Team

Gladly's mission is to empower businesses in delivering radically personal experiences that prioritize the customer. With significant investments in generative AI and the acquisition of Thankful, Sidekick embodies their commitment to this mission.

Give Gladly Sidekick a try today and experience the power of AI-driven customer service that truly puts your customers at the center of everything you do.