Capacity

Automate Support Tasks and Solve Business Challenges with Capacity

Capacity is an AI-powered support automation platform that revolutionizes your support operations. By connecting your entire tech stack, it automates repetitive support tasks, answers questions, and provides solutions to any business challenge.

Key Features:

• Knowledge Base + Articles: Empower agents and answer FAQs.
• Chatbots + Helpdesk: AI self-service with human escalation.
• Workflows + Automations: Automate your key processes.
• SMS + Livechat: Instantly reach people where they are.
• Dev Platform + Apps: Easily integrate with your apps.

Use Cases:

• Teams: Contact Centers, HR & Ops, Customer Support, IT Support, Sales & Marketing
• Industries: Insurance, Banking, Education, Mortgage, Software, Senior Living

Trusted and Secure:

Capacity, founded in 2017 by David Karandish and Chris Sims, is a trusted platform used by over 1900 customers. With a rating of 4.8 out of 5 on G2, it delivers exceptional value. Compliance with SOC II, HIPAA, GDPR, CCPA, and FERPA regulations ensures the security of small and big brands.

Discover Additional Resources:

Explore the capacity website for a wealth of information and insights. Find guides on topics such as AI and Automation in Higher Education, AI and Automation in Mortgage, Chatbots, Cloud Storage, Customer Experience, Digital Transformation, Employee Experience, Enterprise AI, Enterprise Search, Future of Work, Helpdesk Solutions, Intelligent Document Processing, Knowledge Management, RPA and Workflows, Support Automation. Access the blog, FAQs, podcasts, and ultimate guides to enhance your knowledge.

Ready to transform your support operations and overcome business challenges? Try Capacity today!