Gladly

Gladly: Revolutionizing Customer Service with AI-Powered Self-Service

Gladly introduces Sidekick, an innovative AI and automation platform that transforms the customer service landscape. Sidekick works in perfect harmony with Gladly Hero, their people-centered platform for agent-assisted customer service, to provide seamless and personalized self-service solutions through Self Service Threads.

Key Features:

• Personalized Self-Service: Enable customers to have engaging and personalized self-service experiences.
• Generative AI and No-Code Automation: Utilize advanced AI and automation technologies for efficient customer interactions.
• Seamless Integration with Gladly Hero: Work alongside Gladly Hero to offer a comprehensive and unified customer service solution.
• Scalable Customer Support: Address a wide range of customer needs and execute transactions efficiently.

Use Cases:

• Customer Issue Resolution: Empower customers to handle complex tasks like returns and exchanges through Self Service Threads.
• Streamlined Customer Interactions: Provide seamless and personalized self-service experiences for common customer inquiries.
• Building Customer Loyalty: Enhance customer satisfaction by combining AI-powered efficiency with people-centered customer service.

Gladly's Sidekick revolutionizes the customer service landscape by offering a powerful combination of personalized self-service and agent-assisted support. Leveraging advanced AI and automation capabilities, businesses can create meaningful and engaging interactions with their customers, fostering loyalty and customer satisfaction.

Ready to enhance your customer service operations? Give Gladly's Sidekick a try and experience the power of AI-driven self-service to transform your customer support.